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Frequently
asked questions about the new Community Notification Program
PROVIDING INFORMATION TO
NORTHEAST REGION CAER
What
information does Northeast Region CAER need from me?
Why
should I provide my information to Northeast Region CAER?
How can I provide my
information?
What
municipalities and towns are included the Northeast CAER region?
THE UPDATEline
What
is the UPDATELine and how can I use it?
When
should I call the 24-hour UPDATELine?
What
kind of information will be recorded on the 24-hour UPDATELine?
How often
will the 24-hour UPDATELine be updated?
Who updates the 24-hour UPDATEline?
What
if the UPDATELine does not address my question or concern?
If
something happens is the middle of the night, will information be recorded
on the 24-hour UPDATELine?
The
Automatic Call-out System
In
what situations can I expect a phone call?
Will everyone be called in every incident?
PROVIDING INFORMATION TO
NORTHEAST REGION CAER
What
information does Northeast Region CAER need from me?
Residents need to provide the following information:
Name
Street or rural address
City/Town
Postal Code
Telephone:
Home/Primary and alternate telephone number
Why
should I provide my information to Northeast Region CAER?
Providing your information to Northeast Region CAER will ensure that
we have the best possible opportunity to inform you about activities or
serious incidents in your immediate area.
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How
can I provide my information?
There are three ways to provide contact information to us:
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Phone
Call 780-424-0162 during regular business hours. After hours,
please leave a message and we will get back to you within one business
day.
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Internet
Complete the online form on this web site and submit it
to us.
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Mail /Fax
Fill out the information card that was delivered to your
mailbox. Mail or fax it
to:
Northeast Region CAER
Suite 1240, 10123-99
Street,
Edmonton,
Alberta T5J 3H1
Fax: 780-497-7404
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What
municipalities and towns are included the Northeast CAER region?
The region includes portions of Sturgeon, Lamont and Strathcona
counties; the City of Fort Saskatchewan; and the Towns of Bruderheim,
Gibbons, Lamont, Morinville and Redwater.
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THE UPDATEline
What
is the UPDATELine and how can I use it?
The UPDATELine is a 24-hour telephone message line.
Call 1-866-653-9959 to hear:
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the
latest status on industrial activities that you may hear, see, or
smell and be curious about.
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information
on more serious situations. (In these cases near-by neighbors will
receive a telephone call from the call out system.)
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When
should I call the 24-hour UPDATELine?
Any time you see, hear or smell something out of the ordinary
that causes you to be curious or concerned.
This could include:
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Unusual
Loud noises or alarms
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Prolonged
flare, smoke or fire.
-
Unusual
Traffic levels coming to or from a facility
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Smells
that are prolonged
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What
kind of information will be recorded on the 24-hour UPDATELine?
Information about plant operations and activities that create unusual
noise, smells or sights and that may cause residents to be curious or
concerned. Examples:
- Unusual flaring
-
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Plant start-ups
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Leaks
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Alarms, horns or sirens activated
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Unusual levels of traffic coming to and from a
plant
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Fire trucks or ambulances visible/audible on a
plant site
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Major incidents or natural disasters in the
community such as wild fires, major storms and floods.
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How
often will the 24-hour UPDATELine
be updated?
It will be updated as often as there is new information.
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Who
updates the 24-hour UPDATEline?
The individual member companies and municipalities in Northeast
Region CAER will record messages on the UPDATEline when there is unusual
activity that may cause residents to be curious or concerned.
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What
if the UPDATELine does not address my question or concern?
If you see, hear or smell something that isn’t explained on the UPDATEline,
you should call the appropriate plant site or Alberta Environment at
1-800-222-6514.
Alberta Environment and NCIA have established a
process to investigate complaints about odours of unknown origin and
report back to residents. Any other concerns should be directed to your
local municipality.
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If
something happens is the middle of the night, will information be recorded
on the 24-hour UPDATELine?
Yes. As soon as
possible, industry will post messages to keep residents informed.
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The
Automatic Call-out System
In
what situations can I expect a phone call?
If a serious incident occurs in your immediate area, you will receive
a phone call with information.
In emergency situations, where residents are required
to take action, safety information and instructions are communicated to
residents through municipal and provincial notification systems.
The call-out system is an additional method of communicating
information to residents in the region.
Residents and businesses close to an incident can
expect a phone call in the following situations:
Between
6 a.m. – 11 p.m. – 7 days/week
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Large
smoky, unusual and prolonged flares that could appear to be a fire or
pose a danger to residents;
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Multiple
emergency response vehicles dispatched to site;
- A
fire that is highly visible and prolonged;
- Chemical
release that will have a prolonged smell;
- Unusual
noises and loud bangs;
- A
transportation spill involving pipelines, rail cars or tanker trucks;
- Natural
disasters such as fires and floods.
Between 11 p.m - 6:00 -
7 days/week
If something happens that does not require residents
to take action, a message will be posted on the UPDATEline.
A call-out to the residents of the immediate will begin at 6:00
a.m.
24 hours a
day
- Emergency
situations in our area that require activation of public warning
systems; and
- Emergency
situations where residents will be required to take certain actions
such as shelter in place or evacuation
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Will
everyone be called in every incident?
No – only those residents and businesses the geographical area near
the incident would be called. All
residents can call the UPDATEline for information.
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